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Canned Responses

Client Comparison

General

Options	Modern	Web
Theme Selector	✅	✅
Custom Theme Creator	✅	❌
Show popup notifications for chats	✅	✅
Show popup notifications for new visitors	✅	❌
Able to logout when computer locked	✅	❌
Able to show all current visitors on start	✅	❌
Show other user's chats	✅	❌
Custom greeting	✅	✅
Custom transfer message	✅	✅
Notification sounds	✅	✅
Font selector	✅	❌
Office 365 integration	✅	❌
Change password	✅	✅

User Interface

Options	Modern	Web
Status selector	✅	✅
Custom status	✅	✅
Keyboard shortcuts	✅	❌
UI language selector	✅	❌
Chats view	✅	✅
Closed chats view	✅	✅
Missed chats view	✅	✅
Team view	✅	✅
Sites view	✅	✅
Files view	✅	❌

Chats

Options	Modern	Web
Conversation	✅	✅
Previous chats	✅	❌
CRM tab	✅	✅
Custom client form	✅	❌
Visitor details	✅	✅
Follow page	✅	❌
Contact details	✅	❌
Close chat	✅	✅
User/group transfer	✅	✅
Skill transfer	✅	✅
Request monitoring	✅	❌
Email transcript	✅	❌
Save transcript	✅	❌
Copy transcript	✅	❌
Emoji	✅	✅
Canned responses	✅	✅
Send file	✅	✅
Receive file	✅	✅
Show typing suggestions	✅	❌
Canned response keyword suggestions	✅	❌
Canned response auto response	✅	❌
Visitor typing indicator	✅	✅
Vistor typing preview	✅	❌
Add text as canned response	✅	❌
Speak text	✅	❌
Spellcheck	✅	✅
Copy text	✅	❌
Request assistance	✅	❌
File transfer suggestions	✅	❌
Dynamic fields	✅	❌
Wrap up	✅	✅
Real-time sentiment analysis	✅	❌

Supervisor

Options	Modern	Web
Monitor all	✅	✅
Monitor chat	✅	✅
Whisper	✅	✅
Acquire chat	✅	✅
View connected agents	✅	✅
Set agent status	✅	❌
Force logout agent	✅	❌
Send global message	✅	❌
Send message to agent	✅	✅

Missed Chats

Options	Modern	Web
View missed chats	✅	✅
Close missed chats	✅	✅
Respond to missed chats	✅	✅
Callback missed chats	✅	❌
View callbacks	✅	✅
Respond to callback	✅	✅

Sites

Options	Modern	Web
Summary	✅	✅
Active visitors	✅	❌
Manual send invite	✅	❌
View previous visits	✅	❌
Filter previous visits	✅	❌
Export previous visits	✅	❌
View previous chats	✅	✅
Filter previous chats	✅	✅
Export previous chats	✅	❌
Search chats	✅	❌
Export chat search results	✅	❌
View reports	✅	❌
Export reports	✅	❌

Files

Options	Modern	Web
Upload new file	✅	❌
Download file	✅	❌
Pin file	✅	❌
Get file link	✅	❌
Preview file	✅	❌
Delete file	✅	❌

Canned Responses

Options	Modern	Web
My canned responses	✅	❌
Export canned responses	✅	❌
Import canned responses	✅	❌
View canned responses	✅	❌
New canned response	✅	❌
Edit canned response	✅	❌
Delete canned response	✅	❌
Edit keywords	✅	❌
Select attachment	✅	❌