Dashboard

Dashboard

On login you will be greeted by the newly designed dashboard. Dashboard is a data visualization tool that will display the status of agents logged in, total chats taken, missed chats, and average visitor wait time for the current date.

• Total Chats: Total number of Chat Requests.
• Missed Chats: A missed chat is when a visitor starts a chat but is not picked up by an operator, this will include chats that operators have failed to pick up and chats that have come through when no operators are available
• Agents Online: The number of agents logged in online status
• Agents Away: The number of agents logged in away status
• Average Rating: The average rating of all chats taken
• Average Sentiment: The average day sentiment score
• Average Visitor Wait Time: The average wait time before all chats are handled by an agent
• Average Chat Time: The average total chat time of all chats