At the top of every section in the Settings Portal is the Site Selector.
This is how you select which site you are editing the configuration options for.
This is also where you edit the site's properties and where you will add new sites to your WhosOn instance.
Create New Site is only available to our On-premise customers and only available to the SuperAdmin account for
that WhosOn instance.
If you are a cloud customer and you wish to add a new site, please contact your account manager or our customer
service team: customerservices@parkersoftware.com
Set the Site Selector to Show All and select Create New Site + on
the right-hand side.
Each monitored site has its own properties and tracking code. To access the site settings, you must first select a
site from the site selector and select "Edit This Site".
The tracking code is designed to track visitors on your website in real time and to allow operators within your organization to interact with those visitors via live chat and proactive engagement. In addition to live visitor tracking WhosOn also provides historical reporting of visitor activity, chat sessions and operator activity. The tracking code can be viewed from the site properties and will need to be copied and paste it into your website page where you would like the chat button to appear.
If using stack chats or the inline chat options you will need to paste this code just before the closing tag for the body to paste this code just before the closing tag for the body </body>
The Opening Hours enables you to define the opening hours for the selected site. If you set a time period as
inactive then the chat status shown on your web site via the WhosOn Tracking code will show as 'offline' -
regardless of operator availability.
Work Periods are used as opening hours and they can be created via going to Add or Edit Work
Periods. For more information on configuring work periods see: https://support.whoson.com/settings_portal/#work-period
This option allows you to adjust the time zone on a site-by-site basis.
The Advanced Site Options can be viewed by selecting the "Show Advanced Options" button at the bottom of the site
properties page.
Note: The manual link does not provide visitor tracking only direct access to the chat window.
Manual chat links can be used on any page elements within your site or be used in conjunction with your very own
chat button.
You can also use them in Email Signatures or in any other form of document that supports web links.