| Theme Selector |
y |
y |
n |
| Custom Theme Creator |
y |
n |
n |
| Show popup notifications for chats |
y |
y |
y |
| Show popup notifications for new visitors |
y |
n |
y |
| Able to logout when computer locked |
y |
n |
y |
| Able to show all current visitors on start |
y |
n |
n |
| Show other user's chats |
y |
n |
y |
| Custom greeting |
y |
y |
y |
| Custom transfer message |
y |
y |
n |
| Notification sounds |
y |
n |
y |
| Font selector |
y |
n |
n |
| Office 365 integration |
y |
n |
n |
| Change password |
y |
y |
n |
| UI |
Modern |
Web |
IOS |
| Status selector |
y |
y |
y |
| Custom status |
y |
y |
n |
| Keyboard shortcuts |
y |
n |
n |
| UI language selector |
y |
n |
n |
| Chats view |
y |
y |
n |
| Closed chats view |
y |
n |
n |
| Missed chats view |
y |
n |
n |
| Team view |
y |
y |
n |
| Sites view |
y |
y |
n |
| Files view |
y |
n |
n |
| Chats |
Modern |
Web |
IOS |
| Conversation |
y |
y |
y |
| Previous chats |
y |
n |
n |
| CRM tab |
y |
y |
n |
| Custom client form |
y |
n |
n |
| Visitor details |
y |
n |
n |
| Follow page |
y |
n |
n |
| Contact details |
y |
n |
n |
| Close chat |
y |
y |
y |
| User/group transfer |
y |
y |
n |
| Skill transfer |
y |
y |
n |
| Request monitoring |
y |
n |
n |
| Email transcript |
y |
n |
n |
| Save transcript |
y |
n |
n |
| Copy transcript |
y |
n |
n |
| Emoji |
y |
y |
y |
| Canned responses |
y |
y |
n |
| Send file |
y |
y |
n |
| Receive file |
y |
y |
n |
| Show typing suggestions |
y |
n |
n |
| Canned response keyword suggestions |
y |
n |
n |
| Canned response auto response |
y |
n |
n |
| Visitor typing indicator |
y |
y |
y |
| Vistor typing preview |
y |
n |
n |
| Add text as canned response |
y |
n |
n |
| Speak text |
y |
n |
n |
| Spellcheck |
y |
y |
n |
| Copy text |
y |
n |
y |
| Request assistance |
y |
n |
n |
| File transfer suggestions |
y |
n |
n |
| Wrap up |
y |
y |
n |
| Supervisor |
Modern |
Web |
IOS |
| Monitor all |
y |
y |
n |
| Monitor chat |
y |
y |
n |
| Whisper |
y |
y |
n |
| Acquire chat |
y |
y |
n |
| View connected agents |
y |
y |
n |
| Set agent status |
y |
n |
n |
| Force logout agent |
y |
n |
n |
| Send global message |
y |
n |
n |
| Send message to agent |
y |
y |
n |
| Missed Chats |
Modern |
Web |
IOS |
| View missed chats |
y |
n |
n |
| Close missed chats |
y |
n |
n |
| Respond to missed chats |
y |
n |
n |
| Callback missed chats |
y |
n |
n |
| View callbacks |
y |
n |
n |
| Respond to callback |
y |
n |
n |
| Sites |
Modern |
Web |
IOS |
| Summary |
y |
y |
n |
| Active visitors |
y |
n |
n |
| Manual send invite |
y |
n |
n |
| View previous visits |
y |
n |
n |
| Filter previous visits |
y |
n |
n |
| Export previous visits |
y |
n |
n |
| View previous chats |
y |
y |
n |
| Filter previous chats |
y |
y |
n |
| Export previous chats |
y |
n |
n |
| Search chats |
y |
n |
n |
| Export chat search results |
y |
n |
n |
| View reports |
y |
n |
n |
| Export reports |
y |
n |
n |
| Files |
Modern |
Web |
IOS |
| Upload new file |
y |
n |
n |
| Download file |
y |
n |
n |
| Pin file |
y |
n |
n |
| Get file link |
y |
n |
n |
| Preview file |
y |
n |
n |
| Delete file |
y |
n |
n |
| Canned Responses |
Modern |
Web |
IOS |
| My canned responses |
y |
n |
n |
| Export canned responses |
y |
n |
n |
| Import canned responses |
y |
n |
n |
| View canned responses |
y |
n |
n |
| New canned response |
y |
n |
n |
| Edit canned response |
y |
n |
n |
| Delete canned response |
y |
n |
n |
| Edit keywords |
y |
n |
n |
| Select attachment |
y |
n |
n |