Theme Selector |
y |
y |
n |
Custom Theme Creator |
y |
n |
n |
Show popup notifications for chats |
y |
y |
y |
Show popup notifications for new visitors |
y |
n |
y |
Able to logout when computer locked |
y |
n |
y |
Able to show all current visitors on start |
y |
n |
n |
Show other user's chats |
y |
n |
y |
Custom greeting |
y |
y |
y |
Custom transfer message |
y |
y |
n |
Notification sounds |
y |
n |
y |
Font selector |
y |
n |
n |
Office 365 integration |
y |
n |
n |
Change password |
y |
y |
n |
UI |
Modern |
Web |
IOS |
Status selector |
y |
y |
y |
Custom status |
y |
y |
n |
Keyboard shortcuts |
y |
n |
n |
UI language selector |
y |
n |
n |
Chats view |
y |
y |
n |
Closed chats view |
y |
n |
n |
Missed chats view |
y |
n |
n |
Team view |
y |
y |
n |
Sites view |
y |
y |
n |
Files view |
y |
n |
n |
Chats |
Modern |
Web |
IOS |
Conversation |
y |
y |
y |
Previous chats |
y |
n |
n |
CRM tab |
y |
y |
n |
Custom client form |
y |
n |
n |
Visitor details |
y |
n |
n |
Follow page |
y |
n |
n |
Contact details |
y |
n |
n |
Close chat |
y |
y |
y |
User/group transfer |
y |
y |
n |
Skill transfer |
y |
y |
n |
Request monitoring |
y |
n |
n |
Email transcript |
y |
n |
n |
Save transcript |
y |
n |
n |
Copy transcript |
y |
n |
n |
Emoji |
y |
y |
y |
Canned responses |
y |
y |
n |
Send file |
y |
y |
n |
Receive file |
y |
y |
n |
Show typing suggestions |
y |
n |
n |
Canned response keyword suggestions |
y |
n |
n |
Canned response auto response |
y |
n |
n |
Visitor typing indicator |
y |
y |
y |
Vistor typing preview |
y |
n |
n |
Add text as canned response |
y |
n |
n |
Speak text |
y |
n |
n |
Spellcheck |
y |
y |
n |
Copy text |
y |
n |
y |
Request assistance |
y |
n |
n |
File transfer suggestions |
y |
n |
n |
Wrap up |
y |
y |
n |
Supervisor |
Modern |
Web |
IOS |
Monitor all |
y |
y |
n |
Monitor chat |
y |
y |
n |
Whisper |
y |
y |
n |
Acquire chat |
y |
y |
n |
View connected agents |
y |
y |
n |
Set agent status |
y |
n |
n |
Force logout agent |
y |
n |
n |
Send global message |
y |
n |
n |
Send message to agent |
y |
y |
n |
Missed Chats |
Modern |
Web |
IOS |
View missed chats |
y |
n |
n |
Close missed chats |
y |
n |
n |
Respond to missed chats |
y |
n |
n |
Callback missed chats |
y |
n |
n |
View callbacks |
y |
n |
n |
Respond to callback |
y |
n |
n |
Sites |
Modern |
Web |
IOS |
Summary |
y |
y |
n |
Active visitors |
y |
n |
n |
Manual send invite |
y |
n |
n |
View previous visits |
y |
n |
n |
Filter previous visits |
y |
n |
n |
Export previous visits |
y |
n |
n |
View previous chats |
y |
y |
n |
Filter previous chats |
y |
y |
n |
Export previous chats |
y |
n |
n |
Search chats |
y |
n |
n |
Export chat search results |
y |
n |
n |
View reports |
y |
n |
n |
Export reports |
y |
n |
n |
Files |
Modern |
Web |
IOS |
Upload new file |
y |
n |
n |
Download file |
y |
n |
n |
Pin file |
y |
n |
n |
Get file link |
y |
n |
n |
Preview file |
y |
n |
n |
Delete file |
y |
n |
n |
Canned Responses |
Modern |
Web |
IOS |
My canned responses |
y |
n |
n |
Export canned responses |
y |
n |
n |
Import canned responses |
y |
n |
n |
View canned responses |
y |
n |
n |
New canned response |
y |
n |
n |
Edit canned response |
y |
n |
n |
Delete canned response |
y |
n |
n |
Edit keywords |
y |
n |
n |
Select attachment |
y |
n |
n |